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Strategic planning, Business Process Optimization (CRM and Order Fulfillment), Technology consulting and organizational Change Management.
• Business clients and private customers, mobile- and landline
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Add-on for a Web Shop to automatically top up prepaid mobile phones.
• Private customers |
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Oracle E-Business Suite: Implementation, add-ons, integration with different billing systems, international Rollout (Northern, Middle, and Eastern Europe), user training and coaching, operating support and migration.
• Business customers (data, language, Managed Services) |
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Analysis, optimization, and further development of the Oracle E-Business Suite solution. Operating support and migration.
• Business- and private customers, mobile- and landline |
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Integration of a web-based e-trailer shop with Oracle E-Business Suite for continuous support of the contract-to-fulfillment-process.
• Private customers (mobile- and landline) |
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Business Process Reengineering in the area of customer service and internal helpdesk. Consideration of ITIL. Design of an Oracle E-Business Suite solution and a migration strategy to replace Remedy.
• Business customers (data, language, Managed Services) |
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Realization of Data Marts to evaluate CDRs (Call Detail Records) and to plan and analyze (online) in the areas of logistics, finance and controlling.
• Private customers (mobile- and landline, internet) |
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