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Businesses in all branches feel a tremendous competition- and cost-pressure, that has never been experienced before. Globalization, virtualization and transparency are the challenges that enterprises have to face today. Successful enterprises are characterized by intelligent, learning business processes and information technologies, which are optimally adapted to these. But how can the processes and technologies be adapted any time quickly to changing requirements? How and when, is which innovation put into action? How is the increasing complexity of the systems taken into account? How can predetermined Service levels be fulfilled, how can scalability, high availability and safety, be guaranteed?
Outsourcing is one answer to these questions. However, often the enterprises’ ability to react is restricted by complex and long-termed outsourcing-contracts. And often customers hesitate to give the responsibility for personnel, infrastructure and operational IT-goals out of hand. Managed Services An elegant alternative is given by Managed Services: the responsibility is with the customer, who gives part of it temporarily to a service partner as desired. That way, the customer can concentrate on his core-competence and can procure – according to his current efficiency - additional capacities and specialized know-how as well as access to new technologies. This leads to a dramatic improvement of the ability to react to new business requirements and to a significantly higher Service level – all with increasing efficiency and lower costs.
PROMATIS offers a wide spectrum of services for operation and maintenance of applications. This is supplemented by Offshore- and Nearshore-Services from our service partner Zensar. By using the Opti-shore Delivery Model significant cost-benefits are achieved without having to forego a high service level (24/7). These are typical categories of Managed Applications:
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Individually developed applications
Transaction systems, data warehouses and OLAP, self service applications, Web Services |
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Business applications
ERP-, SCM- and CRM Solutions based on SAP, Oracle E-Business Suite, PeopleSoft, Siebel, Retek |
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Collaboration
Systems for business communication (Oracle Collaboration Suite, Microsoft SharePoint ...) and web-based business portals |
IT Infrastructure is the backbone of a company and its quality is often crucial for success in the competition. Availability, reliability, administrability and scalability are key topics. Based on proven ITIL best practices we offer customized Infrastructure Management Services, again in cooperation with our service partner Zensar. Services are focused on optimally supporting your operative business. The portfolio includes the following:
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Managed Services
Enterprise Server Management, Network Management, Desktop Management |
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Ready-to-use Implementation
Infrastructure Implementation, Platform Migration, Security Audits |
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Infrastructure Consulting
Server Administration, Network Administration, IT-Process Consulting |
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