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Business Process Outsourcing is the furthermost form of Outsourcing. But usually it also bears the largest saving potential and enables customers to consequently keep a focus on their core business. The consequence is shorter reaction times to changing market requirement and with that clear competition advantages. That however requires the Outsourcing Partner to be very flexible – one of our powers!
In many branches it is state-of-the-art to outsource transaction processing. It offers high cost savings and effectively improves the Back Office’s productivity. The customer of this company will benefit from competitive prices and improved service quality. Service examples from different industries:
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Financial Services
Procurement and accounts payable, order management and accounts receivable, general ledger, traveling expenses and their accounting, account reconciliation |
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Retail
Logistics, order management, returns, account reconciliation |
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Insurance
Proposal management, contracting, premium billing, accounts receivable, handling of claims |
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Health Care
Social security accounting, processing of compensation entitlements, accounts receivables, declined compensation entitlements |
We offer multi-modal and multi-lingual Inbound- and Outbound Services to run Contact Centers. Our Inbound- and Outbound Services have proven themselves in more than 10 years at reputable customers. We also offer special expertise in tapping the full potential of Up-selling- and Cross-selling. Here some service examples:
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Inbound Services
Internal IT Helpdesk for technical support and user support, customer service and customer relationship management (loyalty, commitment, satisfaction) |
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Outbound-Services
Campaign management and TeleMarketing, TeleSales, field staff support (appointments), Tele Market Research, multi-modal dunning |
Our partner Zensar Technologies Ltd. is one of the world-wide leading service providers for personnel management. Based on PeopleSoft Human Capital Management Products the entire ‘Recruit-to-Retire’ process is offered. Today Zensar manages data of more than 7,000 employees. In short time it will be 15,000.
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