PROMATIS Enterprise Cloud Services in the Field Customer Experience

The completely new designed cloud solutions by Oracle in the field Customer Experience (CX) create a new standard for customer-oriented applications and processes: Using latest technologies, 100% based on open standards and unique user experience with imbedded business intelligence. The solutions were developed after the best-of-breed approach and combine best practice processes of the leading products Siebel, E-Business Suite, PeopleSoft, Agile and JD Edwards, with modern technologies.

The solutions can be used individually or combined to an entire suite. This enables you to reconsider your business’s processes, break up stiff system landscapes and promote the digital transformation.

The following cloud solutions are available in the field customer experience at the moment

  • Sales Cloud: Sales and Customer Management
  • Marketing Cloud: Holistic Marketing Automation
  • Service Cloud: Consistent Service Center Management
  • Field Service Cloud: Planning and Execution of Service Activities in external Work
  • Configure, Price, and Quote (CPQ) Cloud: Product Configuration, Pricing and Offer Management
  • Commerce Cloud: Onlineshop and E-Commerce Solutions
  • Social Network Cloud: Communikation, Marketing and Collaboration in Social Media
  • Data-as-a-Service: Data Management, Expansion and Enrichment of Customer and Contact Data

The combination of solutions for comprehensive processes is especially easy due to precast integrations. Hereby issues can be solved across departments via general dashboards. For example, the combination of sales cloud and marketing and sales provides a comprehensive view over the Lead-to-Order process for the executive management. Therefore, employees can find solutions to their issues by the touch of a button. Normally, these issues might normally not have been solved at all. There are appropriate measures which can be initiated:

  • How many opportunities per 1,000 contacted addressees originate from one (e-mail-. Telephone-, web-, mobile-, social-) marketing-campaign?
  • How many marketing leads are needed to create an order?
  • How long is the average cycle time from a marketing lead to an order?
  • How does the pipeline look at the moment? Are there enough leads to ensure the necessary amount of applications at point x?

Pre-configured PROMATIS Kickstart packages for the solutions mentioned above for a rapid implementation of process improvements at a fixed price see Kickstart.

The PROMATIS experts combine years of experience in the implementation of ERP-, SCM-, CX-, EPM-, and HCM-solutions and they have attended the path to the cloud actively. Especially in correspondence to the new products PROMATIS will be your best choice for any implementations of Oracle Cloud solutions.

Our accomplishments in the field of CX

  • Strategy and Business Consulting
  • Business Process Management and Change Management
  • Support with choosing Products for a suitable Cloud Solution
  • Precast Kick Start Packages for a fast Realisation of Process Improvement
  • Precast Integration Solutions
  • Project Management and Quality Management in Introduction Projects
  • System Integration
  • Implementation of Public-, Private- and Hybrid-Cloud Solutions
  • User Training and User Coaching
  • Operation Support and further Development of Solutions

For more information about the individual solutions you can go to Oracle Customer Experience Cloud.